Transforming Conflict Through
Conflict Coaching
One of our many offerings at the Center for Dispute Settlement is conflict coaching. Like our other services, conflict coaching is a voluntary, confidential process which offers high-quality, third party support, while promoting parties' empowerment to resolve their own conflicts. Conflict coaching can provide benefits to one or both parties in a conflict, whether or not the parties come to the table for mediation.
Conflict coaching began in the 1990's within the field of alternative dispute resolution (ADR), as a way for providers to offer services when one or more parties declined mediation. Coaching programs in the workplace, including executive coaching, provided a basic framework for this new type of service.
In conflict coaching, a trained coach provides short-term, one-on-one support, typically for up to six sessions, to promote an individual's understanding, strategies, and skills for handling a particular conflict. Through a four-stage process, the coach supports the party to reflect on the conflict, explore how identity, emotions, and power play a role in the conflict, and plan strategies to address the conflict. Coaches can support parties with specific skills such as assertive communication, active listening, and apologies - and can even role play these skills if desired.
For more information about conflict coaching services, contact us at info@cdsadr.org or 585-546-5110.
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